judiking Member Personal Data Protection

Information We Collect

When you register or use the judiking platform, we collect the following categories of information to enable us to provide services safely and efficiently:

• Identity information — full name, date of birth, national identity card number (MyKad) or valid passport, residential address and mobile phone number.
• Account information — username, password (stored in an unreadable hashed form), email address and communication preferences.
• Financial information — e-wallet account details (Touch 'n Go, ShopeePay), bank account number for FPX, DuitNow details, and crypto wallet addresses (USDT, BTC, ETH) — excluding passwords or PINs of any such accounts.
• Platform usage data — login records, betting activity, transaction history, game preferences and technical data such as IP address, device type and web browser used.
• Verification documents — copies of MyKad or passport, proof of address and other supporting documents required for the Know Your Customer (KYC) process.

How We Use Your Information

Personal information collected by judiking is used solely for the following purposes:

• Creating and managing your member account and ensuring its security.
• Processing deposits and withdrawals through supported payment methods, including ensuring transactions reach the correct recipient within 30 minutes to 3 hours.
• Carrying out KYC checks and AML (Anti-Money Laundering) compliance as required by international regulatory bodies.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Sending important notifications related to your account, transactions and policy changes — not for marketing purposes unless you have given your consent.
• Detecting and preventing fraud, platform misuse and activities that breach the Terms & Conditions.
• Complying with legal obligations and international licensing requirements that bind judiking.
• Improving platform services through anonymous data analysis that cannot be traced back to any individual.

Sharing with Third Parties

judiking does not sell or rent your personal data to any party. However, in certain situations, information may be shared with:

• Payment service providers — e-wallet transaction processors, banks, FPX and crypto exchanges directly involved in processing your payments. They are bound by strict confidentiality agreements.
• Technology providers — companies that supply server infrastructure, security software and analytics tools required for platform operations. Their access is limited to only the data they need.
• Regulatory bodies and law enforcement — where required by law, court order or a valid official investigation. judiking will notify you if permitted to do so.
• Licensed game providers — such as PG Soft, Pragmatic Play, JILI and Spribe, which require minimal information to verify game sessions and ensure game integrity.

All third parties involved are required to meet data protection standards equivalent to judiking's policy.

Cookies and Tracking Technologies

The judiking platform uses cookies and similar technologies to improve the user experience and ensure security functions operate correctly. The categories of cookies used include:

• Essential cookies — required for basic platform operations such as login session authentication and account security. Cannot be disabled.
• Performance cookies — collect anonymous data on how members use the website to help us identify technical issues.
• Functional cookies — save your preferences such as language and display settings so you do not need to reconfigure them each time you log in.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality.

Data Security and Storage

judiking implements various technical and organisational measures to protect your personal data from unauthorised access, loss or alteration. These measures include:

• Encrypting data in transit using the latest TLS/SSL protocols.
• Storing passwords using an irreversible hashing method — we cannot read your password ourselves.
• Separating the production environment from development and testing environments.
• Regular security audits and penetration testing by independent third parties.
• Role-based access control to ensure only authorised staff can access sensitive data.
• Intrusion detection systems and round-the-clock website activity monitoring.

Cross-Border Data Transfers

As a platform operating under international licensing, your personal data may be processed or stored on servers located outside Malaysia. In every case, judiking ensures that:

• Data transfers are made only to countries or providers that offer adequate data protection.
• Legally binding data transfer agreements are drawn up between judiking and data recipients abroad.
• The same security standards applied in Malaysia are upheld without exception at all processing locations.

Data Retention Period

judiking retains your personal data for as long as needed to fulfil the purpose of collection or as required by applicable legal obligations. General guidelines are as follows:

• Active account data is retained throughout the period your membership is active.
• After account closure, transaction and identity records are retained for the minimum period set by international AML regulations.
• Security logs are retained for the period required for investigations and audits.
• Data that is no longer needed is securely deleted or anonymised using industry-recognised methods.

Changes to the Privacy Policy

judiking reserves the right to amend this Privacy Policy from time to time to reflect changes in services, technology or legal requirements. Any material changes will:

• Be published on this page with a clear effective date.
• Be communicated to members via email or an in-platform notification at least 14 days before the effective date, unless an immediate change is required for legal or security reasons.
• Be considered accepted by you if you continue to use the judiking platform after the effective date.

We encourage you to check this page regularly to stay informed of judiking's latest policy.

Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact the judiking team through the following channels:

• Live Chat — 24/7 support in Malay and English, available directly on the judiking platform.
• Email — [email protected]

We aim to respond to all privacy-related enquiries accurately and thoroughly. For data deletion or transfer requests, please include your account number to speed up the identity verification process.